Lost Campers USA Rental Terms for travel between 01-Jan-2010 and 31-Mar-2011
Reservations:
A non refundable booking deposit is required to secure your motorhome booking. The exact amount is detailed in the breakdown of pricing.
A second stage payment of 35% of the entire rental fee is taken shortly after booking confirmation as a separate transaction.
Full payment for the rental fee and any additional equipment or mileage package is then required upon delivery of the vehicle to Renter.
Payments:
Payment by Renter must be made in U.S. Dollars in cash, travelers checks, cashier's check, MasterCard, Visa, or American Express. Sorry, no personal checks accepted.
Cancellations:
All cancellations must be made in writing to Lost Campers, Inc.
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
Cancellation up until 48 days prior to pick up: 15% of the entire rental fee
Between 47 and 25 days prior to pick up: 25% of the entire rental fee
Between 24 days and pick up day: the full 35% of the entire rental fee
Security Deposits:
Before delivery of a Lost Campers vehicle to Renter, a security deposit is required. The security deposit is currently $400, which will be taken as an authorization on the Renter’s credit card. Please make sure the funds are available on your card. This deposit will be cancelled upon the return of the vehicle if it is deemed undamaged, clean, all equipment is returned and in the same condition as when rented, and the vehicle is returned with a full tank of gas, as per the terms of this Rental Agreement. A credit card is required to rent a Lost Campers vehicle.
Insurance:
Once the Rental Agreement is signed, Renter is responsible for the vehicle and any or all damage or loss Renter or others cause to the vehicle, regardless of fault.
Collision Damage Waiver (CDW) and/or Supplemental Liability Insurance (SLI) can be purchased from Lost Campers at $9 per day each or $18 for both options.
If you are a U.S. resident with a valid driver’s license from either country and you have automobile insurance, your policy may cover Lost Campers’ rental vehicles. Please check with your insurance company. It is the choice of the Renter to accept or decline Lost Campers’ CDW and/or SLI. Renter accepts responsibility for ensuring appropriate coverage from their own automobile insurance policy if they choose to decline our insurance options.
Driver’s License/Proof of Identification:
All drivers must hold a valid driver's license for the entire rental period, plus have a major credit card. Further proof of identification may be required. An international driver's license is necessary for foreign tourists. Foreign Renters must also present their passport at time of vehicle pick up. Only drivers specified on the contract are allowed to drive Lost Campers vehicles. All specified drivers with their licenses must be present at time of vehicle pick up.
Minimum Age of Drivers:
All drivers must be 21 years of age or older. Proof of age must be ascertained by a valid driver’s license. There are no youth fees for drivers aged 21-25.
Additional Drivers:
Lost Campers’ vehicles are designed for two or five person travel. The rental cost includes two drivers. Lost Campers does not charge any additional fees for the second driver.
Vehicle Pick Up and Drop Off:
Vehicles are available for pick up at the designated time on the first day of the rental period, and must be returned by 10:00 a.m. in very rare cases on the agreed drop-off date. In certain circumstances, Lost Campers may make exceptions regarding the drop-off time. However, this must be specified and confirmed in advance. A one-hour grace period will be given for the late return of a vehicle, after which there will be a prorated charge of the daily rate for the first hour and second hour the vehicle is dropped off late. A full-day rental charge will be applied once the vehicle is more than 3 hours late.
Rental Duration and Extensions:
Extensions may be granted through our sales office, subject to availability. Full payment for the extension period must be paid immediately. The rental period can be longer than 30 days, however, a new rental contract is required for each 30 day period. No refunds will be granted for shortened rentals or for late pickup or early return of vehicles.
Minimum Rental Period:
The minimum rental period is 3 days in LOW and MID SEASONS, and 5 days in HIGH SEASON.
Mileage:
Rates include 100 miles per day. Extra miles will be charged at 25¢ per mile. An unlimited miles package can be pre-purchased for $23 per day.
Road Restrictions:
Driving on unpaved roads (excluding state and county maintained roads), dirt roads, restricted areas and 'off road' areas is NOT allowed. Renter is liable for all damages to vehicle, tires, towing charges and other expenses as a result of a breakdown, collision, or other, associated with operating Lost Campers vehicles in these areas. Lost Campers’ insurance protection will also be null and void. The following are RESTRICTED AREAS:
- Anywhere in Mexico. Canada is only permitted with purchase of Canadian insurance card
- Death Valley, unless specific approval has been given by Lost Campers’ staff
- Any unimproved road, trail, track, etc. and on Indian Reservations regardless of road conditions
- Any off-road areas (dunes, beaches, riverbeds, logging roads, forest trails, dirt trails etc.)
One-Way Rentals:
Limited one way rentals from San Francisco to Los Angeles or vise versa available with prior approval. Minimum 21 day rental required and drop off fees range from $150 to $300.
RULES:
- Please do not smoke inside Lost Campers vehicles. Step outside to smoke!
- No pets are allowed (except designated Guide Dogs for the Blind) in the vehicles.
- Cooking is NOT allowed in the vehicles. Lost Campers’ insurance will be null and void if this is done. Lost Campers provides a picnic table and portable propane stove so Renter can cook outside the vehicle.
- Evidence of smoking, cooking or pets in the vehicle is subject to a minimum $150 cleaning fee upon return of the vehicle.
- Towing of anything by a Lost Campers vehicle is prohibited at all times.
- Sitting or standing on roof or hood or on the outside of the vehicle is not allowed at any time.
- All passengers must use vehicle restraint systems (seatbelts) while vehicle is in motion. No passenger is to travel in the back of the vehicle, unless factory seats and seatbelts are installed and used. No sitting on bed while vehicle is in motion. Lost Campers does not accept any liability for any injuries or death incurred to passengers traveling in the back of the vehicle and/or while not using seatbelts.
Cleaning Fees:
Lost Campers would appreciate if our renters kept its vehicles relatively clean and return them in a satisfactory manner. Clean condition = trash/garbage/junk removed, wiped down, if necessary, and excess dirt removed = everybody happy = no cleaning fees! Minimum cleaning fees begin at $50. Fees WILL be charged if cooking/kitchen equipment requires cleaning after use.
Vehicle Equipment:
Equipment, as detailed in this Rental Agreement and the vehicle checkout list, must be returned upon completion of the rental term. Renter will be charged for any missing or damaged items.
Fuel:
At pick-up time, Renter will receive the vehicle with a full tank of gas. Please ensure that the gas tank is full when returning the vehicle to the Lost Campers depot. A charge of $5 per gallon plus a $25 administration fee will be implemented if Lost Campers has to fill the gas tank of any returned vehicle.
Hotel and Airport Transfers:
This can be arranged if purchasing Lost Campers’ VIP San Francisco package. For VIP package, please add an additional $25 to the rental price for a one-way shuttle from SFO area, or $40 for return shuttle to SFO area. $10 each way for SF city shuttle. This must be confirmed and booked prior to arrival. Lost Campers cannot guarantee that a transfer is possible in SF. At this stage, we are not offering a shuttle service at our Los Angeles location. Our office is a 5 minute drive from the LAX terminals and a taxi is an easy and convenient option to get to/from our depot.
Parking/Traffic Violations/Toll Roads: Renter is responsible for reporting and paying all parking, traffic and toll road violations at rental termination. Non-reporting of parking/traffic/toll road violations will result in an administrative charge on top of the fine, up to $250. Non-reported charges and administrative fees will be charged against Renter’s credit card, or will be invoiced to Renter’s home address and authorities will be notified.
Vehicle Types:
Lost Campers will make every effort to supply Renter with the vehicle model reserved. Lost Campers reserves the right to substitute models with any other model in our fleet, and will make every effort to provide a model upgrade if substitution is required.
Tires and Windshield Damage:
Renter is responsible for, and must pay for, any damage to the tires and/or the windshield of the vehicle. Please use care when operating the vehicle, and note any preexisting damage upon taking delivery of the vehicle.
Maintenance and Responsibility:
It is Renter’s responsibility to maintain oil and water levels on the vehicles and to report any vehicle issues immediately to Lost Campers’ main office. If traveling in desert areas or in high mountain regions in particular, along with all other areas, it is important to continually check all vitals on the vehicles. Engine damage caused by negligence of Renter will result in repair fees to Renter.
Mechanical Problems:
Lost Campers maintains its vehicles to extremely high standards. However, we cannot guarantee that the vehicle’s mechanical systems will function effectively under extreme weather conditions and in certain circumstances. For any minor repairs, Lost Campers will reimburse Renter (up to $50) at the completion of your rental. Remember to keep any receipts for repairs. In the event that Renter’s vehicle has a breakdown, Lost Campers will endeavor to get vehicle to a reasonable location where you can wait for repairs or a replacement vehicle. At the time of a breakdown, if Lost Campers cannot get you another vehicle or repairs will take an unreasonable amount of time (this length of time is to be decided between Renter and Lost Campers at time of incident), Lost Campers will refund you for the outstanding rental period and/or offer a credit for the next time you choose to travel with us. Lost Campers’ liability extends to either replacing your vehicle for the rental period or refunding your rental fees for any of the days the total use of the vehicle is lost. Lost Campers is not responsible for any accommodation expenses Renter may incur as a result of an accident or vehicle breakdown. Regardless of circumstance, Lost Campers wants a positive outcome so you will continue to travel with us and will endeavor to give you 100% support whilst on the road.
- In the event a tow is required, Lost Campers will pay for the first 25 miles of towing. Renter is liable for any towing charges thereafter. Please be aware there are many remote areas in the US.
- If a breakdown occurs on a dirt road and/or in the above restricted areas, including state & county maintained dirt roads, Indian reservations, anywhere in the east half of the USA (past Nth Dakota down to the Texas state line) or anywhere in Canada, renters will liable for all towing charges.
Maximum Number of Passengers:
Renter agrees that the vehicle rented may only be used to carry the maximum number of passengers as shown on this Rental Agreement, or as dictated by licensing authorities. Lost Campers will not accept any liability if these terms are breached.
Accidents:
If Renter is involved in a collision, the renter is responsible for obtaining driver’s license details and insurance information from all other persons involved in the accident. A police report must be made at ALL times. Renter must notify Lost Campers as soon as possible after the accident. The security deposit covers you for a single accident. You may be liable for a further deposit if after an accident you continue to drive the vehicle.
Valuables:
Lost Campers assumes no liability for valuables left in or stolen from a Lost Campers vehicle. Because of possible theft, please do not leave valuables in any unattended vehicle. Personal property is the responsibility of Renter or Renter’s passengers. Renter is responsible for all extra equipment provided by Lost Campers with rental vehicle. If this equipment is lost, stolen or damaged, Renter is responsible for replacement costs of said equipment.
Keys:
Renter will be responsible for the cost of replacing vehicle keys that are lost or broken. Renter is also responsible for the retrieval of vehicle keys locked in a vehicle. Cost for a locksmith will be charged at Renter’s expense.
General Conditions:
All rentals are subject to the terms and conditions of Lost Campers’ Rental Agreement and this Addendum and any supplemental Rental Agreement. Rates, policies, terms and conditions are subject to change without notice. Lost Campers assumes no responsibility for any detention, delay, loss, damage or injury that Renter might experience, no matter how it is caused or by whom.
The above is a summary of Terms and Conditions that form part of Lost Campers’ full Rental Agreement. For detailed conditions, refer to the Rental Agreement to which this Addendum is attached. The Lost Campers Rental Agreement and this Addendum thereto must be signed on the day you rent your campervan. Renter will receive a copy of the Rental Agreement, along with a copy of this Addendum thereto, upon delivery of the vehicle to Renter.
FAQ
Are we allowed to wild camp or park anywhere in our Van overnight?
As long as it is safe to do so and you've checked that you are not breaking any parking or traffic rules. There will be signs in most areas if you are not allowed to park overnight. However, Lost Campers recommends that you stay in campgrounds for your safety.
Do I need to make reservations for campgrounds?
Yes, it is recommended. Many campgrounds, especially throughout California and the popular national parks can be fully booked, particularly on weekends and during the peak summer season. There are plenty of websites that provide information on State, National and private campgrounds. A good place to start for a directory listing is: http://www.gocampingamerica.com/
Which campground guides do you provide?
In each of our Vans you'll find the National Geographic Road Atlas - RV & Camping Edition. This is a full road map of all 50 states, including detail on the major cities across the country. This Atlas also provides information on 3700 RV parks and camping destinations and profiles 22 of America's favorite National Parks. Included is a listing of most State Parks across the country.
How much luggage can I bring?
There is plenty of room for your bags. You have the entire space under the double/full size bed to store your gear out of sight. Please bring soft bags only, as most suitcases and some hard frame backpacks may be too large or bulky to store here.
Is bedding provided in my Lost Camper?
Yes. We provide clean sheets, pillows and a light blanket. You will need to provide your own sleeping bag if extra warmth is required. Otherwise, you can rent a sleeping bag or comforter from Lost Campers.
Do we need snow chains?
In many of the northern states during winter, you are required by law to have snow chains. Lost Campers has snow chains available if you are expecting to travel in snowy areas. Please advise us upon reserving your vehicle. When in doubt, use snow chains.
Do the campervans have stereos?
In most cases, our campervans have CD players and at the very least, all have stereo radios. Although the campervans have deep cycle batteries, playing the stereo for extended periods of time whilst the engine is off could cause a flat battery. If this occurs, it is your responsibility and at your own cost to get the vehicle started. Sorry to be a party pooper!
Terms of booking on this websiteInformation disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Lost Campers USA insurance
Insurance:
Once the Rental Agreement is signed, Renter is responsible for the vehicle and any or all damage or loss Renter or others cause to the vehicle, regardless of fault.
Collision Damage Waiver (CDW) and/or Supplemental Liability Insurance (SLI) can be purchased from Lost Campers at $9 per day each or $18 for both options.
If you are a U.S. resident with a valid driver’s license from either country and you have automobile insurance, your policy may cover Lost Campers’ rental vehicles. Please check with your insurance company. It is the choice of the Renter to accept or decline Lost Campers’ CDW and/or SLI. Renter accepts responsibility for ensuring appropriate coverage from their own automobile insurance policy if they choose to decline our insurance options.
Los Angeles depot
Address: 8820 Aviation Blvd
, Between w Hillcrest and W Manchester Blvd
, Inglewood
, CA
, US
Telephone enquiries and reservations: 9am to 6pm, 7 days (May be shorter hours on the weekends and holidays.
Pick up and Drop off hours
Pickup Time: 9am - 5.30pm
(May be shorter hours on weekends and holidays)
Drop off could be at any time. We have a secure key drop box and a lot that is open 24 hours for returns. Rates are based on a 24 hour clock and charged accordingly but no extra charge for a late night drop off.
A one-hour grace period will be given for the late return of a vehicle, after which there will be a prorated charge of the daily rate for the first hour and second hour the vehicle is dropped off late. A full-day rental charge will be applied once the vehicle is more than 3 hours late.
Closed: Thanksgiving, Christmas Day, New Years Day
Please call ahead if wanting to drop in, as we may not always be at our depot.
Hotel and Airport Transfers:
At this stage, we are not offering a shuttle service at our Los Angeles location. Our office is a 5 minute drive from the LAX terminals and a taxi is an easy and convenient option to get to/from our depot.
We are also renovating and settling into our new location, so please excuse any work while we are beautifying our LAX office at your gateway to getting Lost in Southern California!
Los Angeles Intl Airport - LAX depot
Address: 8820 Aviation Blvd
, Between w Hillcrest and W Manchester Blvd
, Inglewood
, CA
, US
Telephone enquiries and reservations: 9am to 6pm, 7 days (May be shorter hours on the weekends and holidays.
Pick up and Drop off hours
Pickup Time: 9am - 5.30pm
(May be shorter hours on weekends and holidays)
Drop off could be at any time. We have a secure key drop box and a lot that is open 24 hours for returns. Rates are based on a 24 hour clock and charged accordingly but no extra charge for a late night drop off.
A one-hour grace period will be given for the late return of a vehicle, after which there will be a prorated charge of the daily rate for the first hour and second hour the vehicle is dropped off late. A full-day rental charge will be applied once the vehicle is more than 3 hours late.
Closed: Thanksgiving, Christmas Day, New Years Day
Airport Transfers:
At this stage, we are not offering a shuttle service at our Los Angeles location. Our office is a 5 minute drive from the LAX terminals and a taxi is an easy and convenient option to get to/from our depot.
San Francisco depot
Address: 2955 3rd Street
, San Francisco
, CA
, US
Telephone inquiries and reservations: 9am to 6pm, 7 days (May be shorter hours on the weekends and holidays.
Pick up and Drop off hours
Pickup Time: 9am - 5.30pm
(May be shorter hours on weekends and holidays)
Drop off could be at any time. We have a secure key drop box and a lot that is open 24 hours for returns. Rates are based on a 24 hour clock and charged accordingly but no extra charge for a late night drop off.
A one-hour grace period will be given for the late return of a vehicle, after which there will be a prorated charge of the daily rate for the first hour and second hour the vehicle is dropped off late. A full-day rental charge will be applied once the vehicle is more than 3 hours late.
Closed: Thanksgiving, Christmas Day, New Years Day
Hotel and Airport Transfers:
This can be arranged if purchasing Lost Campers’ VIP San Francisco package. For VIP package, please add an additional $25 to the rental price for a one-way shuttle from SFO area, or $40 for return shuttle to SFO area. $10 each way for SF city shuttle. This must be confirmed and booked prior to arrival. Lost Campers cannot guarantee that a transfer is possible in SF.
Depot Info
The Lost Campers San Francisco depot is located within the city limits, just 10 minutes from SFO airport and a 5 minute drive from downtown SF, in a very convenient location. Highways 280 and 101 are less than a 1 minute drive from our office, which make for an easy start to your road trip.
San Francisco Intl Airport - SFO depot
Address: 2955 3rd Street
, San Francisco
, CA
, US
Telephone enquiries and reservations: 9am to 6pm, 7 days (May be shorter hours on the weekends and holidays.
Pick up and Drop off hours
Pickup Time: 9am - 5.30pm
(May be shorter hours on weekends and holidays)
Drop off could be at any time. We have a secure key drop box and a lot that is open 24 hours for returns. Rates are based on a 24 hour clock and charged accordingly but no extra charge for a late night drop off.
A one-hour grace period will be given for the late return of a vehicle, after which there will be a prorated charge of the daily rate for the first hour and second hour the vehicle is dropped off late. A full-day rental charge will be applied once the vehicle is more than 3 hours late.
Closed: Thanksgiving, Christmas Day, New Years Day
Hotel and Airport Transfers:
This can be arranged if purchasing Lost Campers’ VIP San Francisco package. For VIP package, please add an additional $25 to the rental price for a one-way shuttle from SFO area, or $40 for return shuttle to SFO area. $10 each way for SF city shuttle. This must be confirmed and booked prior to arrival. Lost Campers cannot guarantee that a transfer is possible in SF.
